We're here to help every step of the way

Comprehensive support designed for patients, caregivers, and healthcare professionals. Find answers, get assistance, and connect with our caring community.

Emergency Support Available 24/7
Call 1-800-CLARIA-1 for urgent technical issues during critical care moments

Choose your support path

Tailored assistance based on your role and needs

Patients & Families

Simple guides, comfort-focused tutorials, and gentle support for daily use

Getting Started Guide Video Tutorials Comfort & Care Tips Family Support Forum

Caregivers

Advanced features, troubleshooting, and caregiver community support

Advanced Setup Troubleshooting Guide Device Maintenance Caregiver Resources

Healthcare Professionals

Clinical integration, patient monitoring, and professional resources

Clinical Documentation Integration Guides Patient Monitoring Professional Support

Get help right now

Multiple ways to connect with our support team and community

Live Chat

Available 7am-10pm EST

Phone Support

1-800-CLARIA-1

Video Support

Schedule appointment

Community

Connect with families

Knowledge Base

Comprehensive guides and tutorials with difficulty levels clearly marked

Getting Started

Beginner
Getting started with Claria glasses

Step-by-step setup guide with large fonts and clear images

Unboxing & First Setup Comfort Adjustment First Recognition Test

Troubleshooting

Intermediate
Troubleshooting common issues

Common issues with simple solutions and escalation paths

Recognition Not Working Battery Issues Connectivity Problems

Advanced Features

Advanced
Advanced customization options

Customization options and advanced settings for caregivers

Custom Recognition Settings Caregiver Dashboard Data Export Options

Device Maintenance

Beginner
Cleaning and maintaining glasses

Keep your glasses clean, charged, and working optimally

Daily Cleaning Guide Charging Best Practices Storage & Travel Tips

Software Updates

Intermediate
Software update notifications

Understanding updates and new features in simple language

Update Notifications New Feature Guides Version History

Accessibility

Beginner
Accessibility features demonstration

Voice navigation, high contrast, and screen reader compatibility

Voice Commands High Contrast Mode Screen Reader Setup

Video Tutorials

Real families demonstrating proper usage techniques and comfort-building approaches

First time setup tutorial
8:42

First Time Setup

Margaret and her daughter walk through the gentle introduction process

Beginner 2.3K views
Daily comfort routine
5:18

Daily Comfort Routine

Building confidence with gentle daily practice sessions

Beginner 1.8K views
Caregiver dashboard tutorial
12:05

Caregiver Dashboard

Understanding monitoring features and privacy settings

Intermediate 956 views

Community Support

Connect with other families and get peer-to-peer assistance with professional oversight

Recent Discussions

Community member
Sarah M. 2 hours ago

"Tips for helping dad feel more comfortable during the first week?"

12 replies Caregiver Support
Community member
Michael R. 5 hours ago

"Battery life optimization - sharing what worked for us"

8 replies Technical Tips
Healthcare professional
Dr. Lisa Chen Healthcare Pro 1 day ago

"Best practices for introducing assistive technology to patients"

24 replies Professional Insights

Forum Categories

Family Support
Emotional support and encouragement
156 topics
2.3K posts
Technical Help
Setup, troubleshooting, and tips
89 topics
1.2K posts
Professional Insights
Healthcare professional guidance
34 topics
567 posts

Help us improve

Your feedback helps us make Claria Vision better for all families. Report issues, suggest improvements, or share your experience directly with our development team.

Report Issue

Technical problems or device malfunctions

Suggest Feature

Ideas for new features or improvements

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How Claria Vision has helped your family